Product Information

Indent Products
Many of our products are available on indent and it can be a very effective way of reducing costs by buying in bulk. It also allows you a wider choice of colours, finishes, accessories and packaging than the products we hold in stock. Please ask for more information about the indent options available for products you are interested in. Please note shipping and lead times will vary per indent order.

Proofs
An electronic proof will be sent before printing commences. This must be checked carefully and if correct, approval to proceed must be given. No printing will proceed without approval. T & D Print will take no responsibility for errors or omissions once a proof is approved. so please check proofs carefully.

Looking for something different or exclusive?
If you are looking for a particular product that isn’t featured, we can source it for you! We can take your ideas and concepts and turn them into a special product manufactured exclusively for you. Specifications, information and products contained on this website are subject to change without notice. Products are not displayed at actual size.

The logos used are for reference only to illustrate suggested branding options. They are the property of their owners and represent no endorsement of this website or its contents.

 

BRANDING INFORMATION

There are different branding options available for each product. Please contact us for specific information on the products you are interested in and we will let you know which options are available and the specific printable areas. Below is a handy guide that briefly describes each option and its branding capabilities.

Pad Print: Pad printing uses a silicone pad to transfer an image to a product from an etched printing plate. Pad printing is one of the most practical and popular ways of branding promotional products due to its ability to reproduce images on uneven or curved surfaces and print multiple colours in a single pass. Close PMS matches can be achieved on white surfaces, but as the colour of the product gets darker the ability to match PMS colours diminishes.

Screen Print: Screen printing involves forcing ink through a mesh screen with a squeegee onto the product or substrate and it is excellent for large print areas on flat or cylindrical objects. Close PMS matches can be achieved on white surfaces, but as the colour of the product gets darker the ability to match PMS colours diminishes. Screen printing is best suited for spot colour reproduction and is not recommended for logos with half tones in them.

Laser Engraving: Laser engraving gives a permanent finish and creates a higher perceived value than direct printing. It is ideal for metal and glass items and because it is a digital process,s can be used for personalising products with individual names. Different materials produce different effects when engraved and if you are uncertain about the engraved finish you can expect to receive please ask for a pre production sample.

Resin Coated Finish: Resin coating an image produces a stunning 3 dimensional effect and elevates the perceived value of any product. Most commonly vinyl labels are resin coated which produces a very durable weather proof label that is almost indestructible. Resin Labels can be printed in full colour and used very effectively to brand a large variety of products. As they are digitally printed only approximate PMS colour matches are possible.

Full Colour Label: Full colour labels are used for products with substrates that are difficult to print successfully with any other method. Full colour labels are either printed with a digital inkjet printer if they are vinyl or a digital printing press for paper labels. Only approximate PMS colour matches are possible with digital printing.

Full Colour Heat Transfer: Heat transfers are printed and cut to shape on a digital inkjet printer and then heat pressed onto the product to give a permanent bond. This process is commonly used to reproduce full colour images on textile surfaces and bags. Only approximate PMS colour matches are possible with digital printing.

Sublimation: Sublimation is achieved by heat transferring a digitally printed full colour image from a paper transfer onto the product. This process can reproduce stunning, vivid, full colour graphics, but there is limited control over the colour outcomes which makes reproducing PMS colours very difficult and in some cases impossible. Only certain surfaces and materials can be branded with sublimation printing.

Digital Media: This production method is used for printing media such as paper, vinyl and magnetic material used in the manufacture of labels, badges and fridge magnets etc. Both digital ink jet and digital printing presses are used in the production of digital media. It is difficult to reproduce PMS colour matches with digital printing.

Direct Digital: Direct to product digital printing involves the transfer of ink directly from the print head of a special ink jet machine to the product and can be used to produce full colour printing on flat or slightly curved surfaces. It is difficult to reproduce PMS colour matches and some colours including metallic gold and silver are impossible to achieve. One big advantage of direct digital is that these machines can print a layer of white ink under the copy making them ideal for branding coloured products.

Kiln Fired Decal: Kiln fired decals are transfers printed with a ceramic ink that are applied to coffee mugs and glassware which is then fired at high temperatures in a kiln. The advantage of kiln fired decals is that the print becomes part of the surface and is permanent. They are also good for decorating mug handles and the inside lip as well as producing larger print areas on irregular shaped mugs or glasses. It is possible to obtain approximate PMS colour matches.

 

PRODUCT INFORMATION

Standard Lead Time
Under normal circumstances printed product will generally be despatched within 7 working days of receipt of the approved proof, assuming the product ordered is in stock (unless otherwise specified). Actual lead times may vary depending on the work load and we cannot be held responsible for orders taking longer than 7 working days to complete and deliver. Unprinted orders will generally be despatched within 2 days of receipt and acceptance of an order under normal circumstances, assuming we have stock available. Indent items can take 6 weeks for delivery.

Urgent Orders
Urgent orders required to be despatched in less than 7 days may be accommodated, but please check with your us for approval before placing the order. Once an urgent order is accepted, your required delivery date is entered into our production system and will be despatched via overnight freight unless another arrangement has been made and agreed to at the time of order placement. The goods will automatically be sent by this method and the cost will be charged to your account. You will not be contacted about this cost so please be aware that it is your responsibility to check the cost if you need to know the amount in advance.

Should your delivery date be critical and we despatch on time and the package does not arrive as anticipated FOR ANY REASON we shall not be responsible and the full price of the invoice will remain payable.

Back Orders
Under normal circumstances printed back ordered product will generally be despatched within 7 working days following goods being receipted into our store.The despatch date may vary depending on the work load at the time. You will be contacted and notified of the expected date of despatch. If you job is urgent please discuss with us. Urgent orders attract an overnight delivery charge.

Changing Refills in Pens
Standard pen refills are available on request. Please contact us for more information.

Samples
We can usually provide samples on request and on receipt and acceptance of a purchase order and these will be supplied either at a small fee or free of charge, at our discretion. As a general rule samples will be sent freight free, but we reserve the right to charge freight on samples. Samples cannot be returned for credit.

Product Colours
The product colours illustrated on our website and in our catalogue are only as accurate as your monitor screen or printer and are not in any way an accurate representation of final print colour. Actual product colours may vary and they can also vary from shipment to shipment and this is beyond our control. Always ask to see a sample to verify the product colour is suitable for your requirements as we do not accept returns due to minor colour variations.

Product Suitability
Please ask to see an actual sample of the product you wish to order to ascertain its suitability for your requirements. We do not accept returns of products deemed not to be suitable for the desired purpose for any reason after they are decorated.

PMS Colours
The Pantone Matching System (PMS) was designed for mixing and controlling colours within the offset printing industry and the colour fidelity of this system is achieved using offset printing inks printed on coated and matt white paper stock. All other printing processes including digital printing have adopted the PMS system as a colour reference guide only for colour matching. It is important to remember that the inks used in such printing processes cannot be mixed according to the PMS recipes so PMS matches on promotional products can vary from almost perfect in some processes to only approximate in others.
The colour of the product chosen is also a big factor in our ability to match PMS colours. Please do not hesitate to ask for more information about PMS colours if you have any concern as to whether the printing process can deliver the level of accuracy you require on the products you order. For pad and screen printing, close PMS colour matches are best achieved on white products. Reasonably close matches can also be achieved on frosted clear and silver surfaces but as the colour of the product gets darker the ability to match PMS colours diminishes. Full colour digital printing processes can only achieve approximate PMS colour matches at best. It is very important to be aware of this limitation as it is unavoidable and we do not accept returns based on digitally generated colours not matching PMS colours.

Returns
Unprinted stock in good saleable condition may be returned by arrangement within 5 days of the invoice date. A restocking fee of 15% of the invoiced cost of the goods (inclusive of GST) will apply and our determination as to whether the stock is in good saleable condition will be final. If the original invoice included a freight charge, the freight component will not be credited.

Exact Quantities
We reserve the right to supply 5% above or below the quantity ordered as per our general terms of trade. If you require exact quantities please specify this on your order and we will do our best to oblige.

Delivery
Unless we have agreed otherwise, all orders will be despatched for delivery by 48 hour courier service with a reputable freight company of our choice. This applies to deliveries within NZ only. Overnight freight when required is additional. If a delivery date is specified on your order and overnight freight has to be used to meet your deadline, the extra cost will be charged to your account. If overnight delivery will exceed $50.00 (inclusive of GST) we will endeavour to contact you for your approval before despatch. If we are unable to contact you we will deliver based on your date request and you will be liable for the overnight freight cost. If you wish to organise your own freight you are free to do so at your own cost. In such event you must advise us of your intentions in writing no later than the date you place your order with us. Your orders will be invoiced and stored at our factory and made available for collection by your nominated carrier during normal working hours. If you require goods to be delivered to Australia we have facilities available to do this on your behalf. Please ask for more information.

Faulty Product
Claims for faulty goods must be made in writing on our claim form within 30 days of the invoice date. Faulty goods will be replaced free of  charge. Credits or refunds in respect of faulty goods will only be issued at our discretion. Many of our products are low cost advertising items and may in some cases have minor imperfections that do not impair the function of the product. Such imperfections must be accepted when purchasing low cost items and shall not be considered faulty product.

Damaged, Lost or Late Deliveries
We do not accept any liability whatsoever in respect of goods damaged, lost or delayed while in transit by carrier. Your goods are carried under the terms and conditions of the carrier and any claims for delay, damage or loss in transit must be made against the carrier. Please notify us of any claims for lost, late or damaged goods. We will take reasonable steps to assist you to resolve the issue with the carrier. If you wish to contact the carrier directly please advise us and we will furnish you with appropriate contact details.

Split Deliveries
When split deliveries are required the freight is free but there is a $10.00 packing charge for each delivery.

T & D Print’s standard TERMS AND CONDITIONS apply